Product: Foodpanda Customer Care Clear all filters (26 of 26 reviews match)
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Foodpanda - The helpless customer service

One small problem I faced, I need to chat with four persons. Every of them said they had solved but when i found not, i contacted again, different person spoke and i needed to retell from begining. At the end also just let go my problem. Extremely disappointed with your service but it really looks as what people comment of you!
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Foodpanda Customer Care
#1181969
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Foodpanda - Ridiculous customer service and lies

Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
I, like many have been usin food panda regularly. Disappointing and honestly useless customer service. Please see screenshots.
2.1
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Foodpanda Customer Care
#1173429
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Foodpanda - Food panda cyclist hurl vulgarities when rushing to deliver

I was walking on the pavement when a food delivery cyclist shout chee bai at me and rode past me with no regard for safety of people walking on the pavement. Is this the kind of image the company is trying to portray to the public?
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Foodpanda Customer Care
#1172902
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Foodpanda - Worst app/service of its kind

Made a large order for a gathering at 3.30pm to be delivered at 7.45pm. They send an email of cancellation at 7.46pm. To make matters worse, their non existent support wouldn't reply to the inquiry of when or where the refund would be made. Instead, they closed the ticket, asked me to rate their support and threw me a pitiful food voucher. They are by far the worst food app service bar none.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Product
Foodpanda Customer Care
#1171515
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I am a regular of Food Panda, ordering almost everyday.It started well but now it is getting worst and falling apart. Recently late deliveries are becoming quite normal. For my last order, i ordered at 9:30pm and ending up cancelling at 11pm because you are "having...
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Foodpanda Customer Care
#1145517
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My order was canceled after 10 minutes of having it accepted by Food Panda.I proceeded to initiate a chat with the Support service in the app. I was then informed that the restaurant (Paradise Dynasty at Vivocity) canceled my order as it was too busy!!! They should...
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1.0
Product
Foodpanda Customer Care
#1144362
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I had ordered via foodpanda app last month for Rs 420 which I paid instantly online thru paytm. Later on I got to know from a FP call that the restauarant is closed and my amount will be fully refunded within 7 working days. Very next day I received a sms also...
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Foodpanda Customer Care
#1078075
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I placed an order with foodpanda and wanted to cancel it as it's taking too to process. The order was proceessed when there's a staff who attend to my chat. I was assured by her that it will arrive at 8:08pm, so I proceed with the order. But to my disappointment, it's...
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1.0
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Foodpanda Customer Care
#1044016
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Today I finally decided to make my first (ever) order with Foodpanda since it seems to be the top choices from search results. The order was placed online and I received a booking reference with information of estimated arrival time. After awhile, Foodpanda called and...
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1.0
Product
Foodpanda Customer Care
I didn't like
  • Fake reasons
  • Pathetic service
  • After complain no reply
#1017690
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i had a cancellation of my lunch order by my regular tiffin guy as his cheft ran away for few days, and then orde first time via foodpanda, i forgot to mention that i don't wish to have garlic and onions in my food items, in-spite of half time already gone the customer...
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foodpanda
foodpanda

Hi, Thank you for taking out the time to write this review. Your kind words encourage us to achieve new standards of overall experience. Happy food ordering. Team foodpanda.

4.5
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Foodpanda Customer Care
#992354
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