91 views
0 comments

I pre-ordered my food for 7:30pm at 5:45pm. Since they know my order ahead of time they should be able to meet the delivery time right?

Nope. In the end the food was picked up at 7:26pm. At 7:40pm, I contacted the customer service and they ignored whatever I said, used their standard responses and told me my food would arrive at 7:52pm (SPOILER ALERT: It didn't). I had ordered as cash on delivery and I told them I wanted to cancel my order.

They refused. I told them that my order was cash on delivery and I would refuse to pay, making FoodPanda absorb the cost. On this, the rep said FoodPanda wouldn't absorb the cost and would bar me from ordering again. I'm quite livid because their policy is to force me to deal with their rider directly - if I don't pay, who will absorb the cost?

Clearly it wouldn't be the corporation... so then the rider?

That's so unethical. Poor customer service, poor ethical policies, poor service.

Reason of review: Return, Exchange or Cancellation Policy.

Location: Singapore, Singapore

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Foodpanda Singapore Reviews

  1. 533 reviews
  2. 102 reviews
  3. 41 reviews
  4. 17 reviews
  5. 16 reviews
Foodpanda Singapore reviews