Mumbai, Maharashtra
Not resolved

Dear FoodPanda,

I am really disgust and disappoint to see your vendor's and customer service officer's attitude. I have two complains related your vendor's and customer service officer.

Event 1 : vendor's Attitude

1. Ordered food at Hotel Cochin Ark, Kharghar, Navi Mumbai 410210 and delivers to Kharghar Sector 10, Navi Mumbai. Menu was-- Quantity 2 Egg Biriyani ; and Quantity 1 Duck Roast. Paid Rupee 450/- via online in foodpanda apps.

Order Date: 22/11/2015; Order ID - r8es-e0kz

2. Receive food after 1 hour 45 minutes later. Called in Hotel Cochin Ark Mobile, they told after close down their shop they will deliver the food.

My question is : which is important, deliver foods on time or close shops down ? I am confused.

3. The delivery boy. asked me for the bill of Rs 420. I told I have already paid, but he didn't believe me. My question is : I paid Rs. 450 via online but he provided me Rs 420 food. How it is possible?

4. At last received the food. When Opened the box, there was no sign of duck roast. An item was there, with some masala gravy and found 3 piece of smallest piece of bone. (don't know it was ducks or dogs).Even that gravy item was stale and stinks. Had to threw into the garbage bin immediately The egg biriyani was eatable at least. Thanks for that my dear FOODPANDA :P

5. When I called the vendor, he told Duck Masala and Duck Roast is same thing. And he tried to teach me the recent market price of Onion. Potato, Duck, and other things. He told he could not replace it.

6. Once, he also hanged up the phone when I started complaining about his food.

Event 2 : Customer Care of Food Panda

1. Instantly, I went to your website and added at Live Chat with Ms. Shruti one of your trained customer care officer. I explained her everything.

2. She told me that, her team get back to me within 24- 48 hours with a proper action.

3. I did my complain at 22/11/2015, now today is 26/11/2015 waiting when your 24-48 hours will complete.

Is that how your team and vendors attitude with a customer who ordered foods? Please let me know. It's almost 4 days have passed. Still I am waiting for your call.

Believe me, I won't dare to give a order via food panda in my life.

For your convenience, kindly check the attach file.


Souvik Biswas

7506081407 / 7506081341

Review about: Foodpanda Website.

Reason of review: Order processing issue.

Preferred solution: Full refund.

I didn't like: Late delivery, Stale food, Bad behavior, After complain no reply, Super worst service.

Had an Experience with Foodpanda?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Doordash - Review in Delivery category Doordash "Don't work for doordash!! They have THE WORST customer service I have ever experienced. Good luck trying to talk to a person or get anything other than an automated email..." Read more Foodpanda - Spoilt Food Received After 2 Hours from Order Time... Foodpanda " Hi All, I write this complaint to the famous Foodpanda which promises an express guarantee or a money back for the order if not delivered in 45 mins, but what about..." Read more Foodpanda Delivery Service Review from Ghaziabad, Uttar Pradesh Foodpanda "Worst services ever. Promised delivery time 45 mins. Delivered in 1 hour forty mins Foodpanda shows bill value of 246, vendor gave me the bill of 260 with extra vat Food was not..." Read more URTHBOX SUCKS UrthBox "...I got Groupon to get Urthbox for 3 months - trial.They automatically renew your subscription, which I was aware of in NOVEMBER 2016..." Read more Bacteria/fungus INSIDE FERRERO ROCHER 2017 Ferrero Rocher "Got a box of ferrero rochers on the 21st of July (expire September 2017) in Australia. Took a *** out of one of them so it spilt in half then..." Read more Cyanic Solution - I GOT A JOB FROM CYANIC -IT SOLUTIONS.... FOR ACCENTURE with 2.5pa Cyanic Solution "HELLO, i got a call from cyanic solutions stating it campus... after going there they made me write the exam/test on Cprogramming after 4 days i got mail stating of..." Read more Amazon - Recurring Payments Amazon "I have discovered another way for big business to make money. I have been trying to get Chase to stop taking money out of my bank account when I have..." Read more MODO NYC - Design and Develop creative space by Jesse Keyes MODO NYC "We hired Jesse Keyes of Modo who designed and developed our fashion showroom in Chelsea, Manhattan. Super creative, expedited and economical, unreal. The space became both functional and aesthetically pleasing,..." Read more