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I have used foodpanda quite often and I don't normally have a problem with it. But sometimes, they start extending the delivery time from what was promised. It's bad enough that they are running late, but they add on to that time even more. It's way past lunch time and...
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3.2
I liked
  • Food and the quality of the delivery
I didn't like
  • Delivery time
#1282294
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On 15 June 2018, i placed an order via the Foodpanda app. Food ordered to heavenly wang (AMK Hub); 1. Curry Chicken Set with loaf and Hot kopicino 2. Mee Soto ala carte 3. Laksa set with butter sugar toast and iced teh Food arrived my place; 1. Mee Soto missing 2. Both...
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1.0
I didn't like
  • Lying to customer from foodpanda customer service
#1282256
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This is the copy of the chat. I think it doesn't need any additional comment : I ordered my food at 19:21. They said it will be delivered within 55 minutes. We are now 20:35, and the website says that I have to wait 43 minutes more. Are you serious ? Chat started Mah...
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RemarkableJackdaw
RemarkableJackdaw

Un-acceptable attitude

1.8
I didn't like
  • Pathetic service
  • Service not as advertised
  • Drag on their mistakes and slow resolution
#1280684
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Foodpanda - Waited more than 1.5 hrs for the food

This is the second time I’m encountering this. The app says the food is 7 mins away, then 15 minutes later, the food is 15 mins away, then 15 minutes later its still 15 mins. Checked the map and the rider is going further and further away. And then, a while later, they changed the rider. Pissed!
#1280508
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Foodpanda - Delivery time

They state a particular time to lure customers to order but fail to deliver on time. Their standard delivery time is 1.5 hrs after order is placed! Happened to me 10 times already!
#1278999
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Reckless and impatient foodpanda rider
A foodpanda rider was tailgating my car at Pasir Ris drive 4 car park. He wanted to overtake my car by using the road of the oncoming traffic lane when i was turning right on a one lane road. But there was an oncoming vehicle hence he stopped very near to my car at my...
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1.9
#1277244
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Foodpanda rider reckless riding caused accident
A foodpanda rider was tailgating my car when I was turning right. He wanted to overtake on the oncoming traffic lane when turning right but could not as there was an oncoming vehicle. It was a one lane road. He was so near the rear of my car at my blind spot so I had...
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#1277122
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On 09/06/2018 between 2006hrs to 2020hrs one of your LOW MENTALITY BARBARIC chinese delivery man almost hit my mum wit his bicycle at bus stop opposite Mr Teh Tarik@ Marsiling Park. Despite knowing that there were alot of people at the bus stop, he is trying his to go...
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#1275933
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Foodpanda - Horrible

Is better foodpanda close down ! Bad customer service and waste ppl time ! Wait for 2 hr and end up receive a msg say shop close . Tat was after 2 hr waiting time !
#1275247
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Contact Foodpanda

Mailing Address:
Foodpanda GmbH
Foodpanda GmbH, Schreiberhauer Str. 30 Plot no. 82 A, Sector 18, Gurgaon, Haryana-122015
Berlin, 10317
Germany
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Foodpanda - Hopeless

I have stopped orders from Food panda. I have been following up for several months for the amount to be credited that is due to me since Food Panda has Canceled my orders in the last minute. Multiple emails without a response. Truly irritating. When I try to chat, it always says there are 33 customers in queue for the customer care.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1275124
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