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Foodpanda - BAD POLICY
Foodpanda - BAD POLICY
Foodpanda - BAD POLICY
I pre-ordered food for dinner in the morning, even before the restaurant opened. 20 minutes to my expected delivery time, the order got cancelled. I got in touch with Food Panda and asked why it got cancelled. The customer service told me because the rider cancelled it...
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1.1
I didn't like
  • Delivery failure
  • Super worst service
  • Dishonest reasons
#1191652
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Foodpanda - Deliverer brings half of the soup spill in plastic bag

Foodpanda - Deliverer brings half of the soup spill in plastic bag
The delivery man gave us the soup, half of the soup has been spilled in the plastic bag already.
2.2
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1187442
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Foodpanda - Disgrace costumer service

Avoid using Food Panda they delivery wrong order, chat woth costumer service it's totally useless as they can no solve problem at all. Full of crap and no able to found solution to their mistake. Shame on you Food *** Panda
#1187439
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This is the worst provider we ever encountered! Pre-ordered at 12noon for dinner delivery at 545pm is to ensure we avoid peak crashes for our kids and family dinner! Food Panda called at 550pm and said please hold as resturant is preparing. At 603pm they sent sms:...
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1.3
#1187426
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Foodpanda - Super terrible

Missing of food items and all they do is say sorry after 2 days. Thats all. I couldnt get through their customer service chat even after trying for a few hours. The food arrived late almost 1 hour..
#1184696
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Dear management of Food Panda, I would like to report an incident involving one of your delivery boy/man on a e-scooter passing through Punggol Park enroute to Block 401, Hougang Ave 8 around the a/m timing. I was jogging in the park when I spotted a FoodPanda...
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#1182574
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It's my 3rd time getting wrong orders from Foodpanda. Contact customer service and they only responded 5 minutes later. Spoke to the person about my issue and she couldn't help to resolve it other than the standard "re-deliver in 60-90 minutes or refund with voucher."...
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1.1
#1182433
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Foodpanda - The helpless customer service

One small problem I faced, I need to chat with four persons. Every of them said they had solved but when i found not, i contacted again, different person spoke and i needed to retell from begining. At the end also just let go my problem. Extremely disappointed with your service but it really looks as what people comment of you!
#1181969
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I was ordering my dinner from foodpanda and after waiting for half an hour, I checked back the website to see how much more time do I need to wait before my order arrives. I was shocked to see that the estimated time of arrival increases 10 minutes and I ended up...
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2.7
#1179099
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Contact Foodpanda

Mailing Address:
Foodpanda GmbH
Foodpanda GmbH, Schreiberhauer Str. 30, 10317 Berlin, Germany Foodpanda GmbH, Johannisstr. 20, 10117 Berlin, Germany
Berlin, 10317
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I am disappointed with the FoodPanda Delivery and Customer Services today for my delivery. I had ordered the food @ 1725 hrs and was promised that the will arrived @ approximately 45 mins later (which is later than 30 mins that had been stated). That is fine with me....
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1.0
I didn't like
  • Worst service
  • Delivery
#1177844
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