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I ordered the food supposed to deliver within 45 minutes. I kept checking on the map and the map showing my delivery soon and 1 min to go. Suddenly, my delivery was cancelled. And received an SMS saying "We couldn't find you at your address, so we had to cancel your...
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#1401000
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I don't know where to begin. Many times food orders were cancelled or missing items and that's fine but refunds are pending since AUGUST!!!!!! INEFFICIENT CUSTOMER SERVICE they do not seem to understand you and used generic templates over and over again like you are...
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1.0
#1400794
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Foodpanda - Totally useless

First restaurant after 25 min said out of food next place then sat on 3 min for half an hour contacted foodpanda said to late to cancel and get a refund. Don’t waste your time using this service use grab food
#1400061
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Foodpanda - Preordering is useless

Ordered way and way advance to ensure I got a group meal delivered in time for lunch. Asked for delivery at 11:45. At 11:20, i had to chat with someone from foodpanda to check if my order is on its way only to be told they had to check with the food service. And then tell me they will not accept my order. Useless preordering system. Add all expletives here.
3.2
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1399940
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Food always without a doubt takes half an hour to an hour later than advertised. Costumer service was absolutely terrible. It takes probably 10 minutes most of the time just to get an agent to answer me. And not to mention a lot for ones where the delivery guy had...
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1.2
#1398134
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I think that Foodpanda's online live chat is inefficient. I've tried to contact them via the chat to cancel my order due to wrong date and time. Initially, someone tended to me and replied but left the chat within seconds. I was supposed to be transferred to someone...
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2.5
I liked
  • Variety of food
I didn't like
  • Way they handle consumers
  • Poor customer service
#1397999
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I didn't receive calls from them and they suddenly cancelled the order and i aldy paid for the foods. When i contacted with the cust service, they said they called me 2 times but i didn't receive the calls and i was not able to get the refund. I felt very ridiculous...
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1.0
#1397954
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I have wait for almost 2 hour. The delivery motor still havent come yet.. Now im still waiting.. I see many reviews said they have been cancel.. But how do you know? Its a good thing i just pay with cash, if online banking, it will be a waste of money since they don't...
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CalmIbis257
CalmIbis257

I can understand how you feel. I really regret to use the card for the payment. I just leave a review. Have you checked on the GPS map? If still no changes, then I think you j...

1.2
#1395995
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This happened an hour ago. My food order was delayed for almost an hour and then i received a phone call from a women claiming to be the wife of the delivery guy and she told me to call her husband mobile number because he don't have my address which is ridiculous. And...
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CalmIbis257
CalmIbis257

Oh my goodness! That's a super horrible deliveryman. He's the one responsible to deliver the food to you. Why he has no address? That's really odd. You should complaint to the...

1.0
#1394134
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Contact Foodpanda

Mailing Address:
Foodpanda GmbH
Foodpanda GmbH, Schreiberhauer Str. 30 Plot no. 82 A, Sector 18, Gurgaon, Haryana-122015
Berlin, 10317
Germany
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Asking this foodpanda people to train their delivery boys to behave properly with the customers.I have ordered from foodpanda and the delivery boy called and asked to collect the delivery so we asked him to come to the place and he started to scold in abusive and...
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Anonymous
Liz

I have few bad experiences with the delivery boys. 1 refused to take the foodpanda paper bag which was meant for corporate orders. He just took my eatery plastic bag, took out...

1.0
#1392781
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