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Foodpanda - Food Panda with worst customer service ever
Foodpanda - Food Panda with worst customer service ever
I'm a regular customer who order from food panda almost everyday. I dont complain if they forgot water bottle, not once or twice. But yesterday event make me so angry. So yesterday I ordered Mei Fu Yuan Ma La Hot Pot and waited for an hour. But the worst thing is food...
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#1172891
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so i order food as usual and i check my phone and it says on the way and so i go downstairs and wait. then i check my phone and i says delivered! but i didnt receive anything? so i talk to the chat and like they say the rider claims to have delivered the food bUT I...
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#1168141
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FOOD PANDA LAST MINUTE TOLD US THAT SEOUL GARDEN WAS NOT OPEN AND CANCELLED OUR ORDER WTF CANT THEY INFORM US EARLIER IF NOT PUT THERE THAT ITS CLOSED LA ***. NOW WE HAVE NO FOOD AND WE ARE STARVING AND OUR STOMACH IS GROWLING AND OUR GASTRIC JUICES ARE EATING UP OUR...
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#1166616
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Foodpanda - Ridiculous customer service part 2

Foodpanda
#1173430
Part 2 of the customer service chat
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Foodpanda - Ridiculous customer service and lies

Foodpanda
#1173429
2.1
Details
I, like many have been usin food panda regularly. Disappointing and honestly useless customer service. Please see screenshots.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Foodpanda - Food panda cyclist hurl vulgarities when rushing to deliver

Foodpanda
#1172902
I was walking on the pavement when a food delivery cyclist shout chee bai at me and rode past me with no regard for safety of people walking on the pavement. Is this the kind of image the company is trying to portray to the public?
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Foodpanda - Worst app/service of its kind

Foodpanda
#1171515
1.0
Details
Made a large order for a gathering at 3.30pm to be delivered at 7.45pm. They send an email of cancellation at 7.46pm. To make matters worse, their non existent support wouldn't reply to the inquiry of when or where the refund would be made. Instead, they closed the ticket, asked me to rate their support and threw me a pitiful food voucher. They are by far the worst food app service bar none.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
To be honest, I don't know if the guilty one is the restaurant, or if the bad is split between Foodpanda and the restaurant. Foodpanda promised me a 45 wait delivery for a pizza, paid 27$. The pizza arrived, 1h15min after, cold, and is much smaller than expected (much...
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Anonymous
Anonymous

It's common for pizza delivery orders to be delayed as these food are not quick fry in a few secs but slowly roasted in the oven for 15-20mins, and the timing can be more depe...

2.6
#1165951
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So I ordered as early as 11am for something I wanted delivered at 3pm. 2:30pm arrives and Foodpanda notifies me that an item on the list of things I wanted delivered was not available. How I wasn’t notified about this a few minutes after I sent out my order, I just...
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1.0
I didn't like
  • Order cancellation
#1165223
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Order ordinary Chinese Food. was promised of 45 minutes. But no delivery reached even after more than one hour. and on writing to the help desk they are saying it would reach in 10 to 15 minutes. This is pathetic, no contact number available on the website to pursue. I...
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1.0
I liked
  • Pathetic
I didn't like
  • Customer service
#1164639
Reply to reviews
i am going to write a horrible review and encourge people not to order My order was canceled after 10 minutes of having it accepted by Food Panda.I proceeded to initiate a chat with the Support service in the app. I was then informed that the restaurant (Paradise...
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1.0
I didn't like
  • Order cancellation
  • Worst service
  • Delivery t
#1164321
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Been waiting for my food for over an hour , contacting the Customer Service of Foodpanda obviously does not work , told them to cancel my order 2 times , both times they delayed their reply until the order arrived at my door step , 1 hour and a half from my original...
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#1162554
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Foodpanda - WORST EXPERIENCE AGAIN - INCOMEPLETE FOOD ORDER
Foodpanda - WORST EXPERIENCE AGAIN - INCOMEPLETE FOOD ORDER
This is very bad experience once again. I have placed an order but I can not find CHICKEN CURRY WITH BIRYANI. I have paid the amount and agent has promised to come back but he is not even answering my calls now. THE WORST EXPERIENCE FROM FOODPANDA SO FAR. Order...
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1.0
#1160243
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Contact Foodpanda

Mailing Address:
Foodpanda GmbH
Foodpanda GmbH, Schreiberhauer Str. 30, 10317 Berlin, Germany Foodpanda GmbH, Johannisstr. 20, 10117 Berlin, Germany
Berlin, 10317
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Worst experience from food panda Singapore. Delivery is always late and when I contacted customer care, they always tell "Sir give us 24 hours to 48 hour and we will escalate the issue". The worst customer service I have seen so far. in short I can say, a bunch of...
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1.0
#1160241
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