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I pre-ordered my food for 7:30pm at 5:45pm. Since they know my order ahead of time they should be able to meet the delivery time right? Nope. In the end the food was picked up at 7:26pm. At 7:40pm, I contacted the customer service and they ignored whatever I said, used...
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Company wrote 0 public responses to the review from Nov 21.
#1405561
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I ordered the food supposed to deliver within 45 minutes. I kept checking on the map and the map showing my delivery soon and 1 min to go. Suddenly, my delivery was cancelled. And received an SMS saying "We couldn't find you at your address, so we had to cancel your...
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Company wrote 0 private or public responses to the review from Nov 15.
Anonymous
Notgointosupport

Speeding rider at pedestrian path way, accident waiting to be happen. I will boycott them untill they have a system to track speeding rider.

#1401000
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Foodpanda - Preordering is useless

Ordered way and way advance to ensure I got a group meal delivered in time for lunch. Asked for delivery at 11:45. At 11:20, i had to chat with someone from foodpanda to check if my order is on its way only to be told they had to check with the food service. And then tell me they will not accept my order. Useless preordering system. Add all expletives here.
Company wrote 0 private or public responses to the review from Nov 13.
3.2
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#1399940
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Foodpanda thailand
Three times these people screwed up the orders, their good at saying sorry but doing nothing to make things right, they made small meaningless refunds that DONT cover the cost of the problem. They never refund leaving the customer feeling screwed. They ask you to open...
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Company wrote 0 private or public responses to the review from Oct 27.
1.7
#1389706
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my order was cancelled so many times and i got never refunded , This company is fraud and its looting money from people. In the name of refund you will never get your money back. . Its a simple formula if you are receiving MSG from your bank that your payment is...
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Company wrote 0 public responses to the review from Oct 10.
#1377936
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My order f5rv-zkz8 was made at 6.53pm on October 3, 2018, and despite as many as three chats, two tweets, my order did NOT materialise. Your customer support sucks, and the chat help is totally useless. There was no option to cancel the order either. This is...
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Company wrote 0 private or public responses to the review from Oct 04.
1.3
#1372791
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Foodpanda - Pathetic service and the app.

Wasted 2 hours trying ro order food with this app, it will not accept Thai mobile numbers and the support staff are clueless with misleading information. I actually developed a headache as a result of this pointless app and service, if you like your sanity, stay well away from foodpanda.
Company wrote 0 public responses to the review from Oct 03.
1.0
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#1371904
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I put in an order for food to be paid cash on delivery. Foodpanda said my order could be tracked on line. It said my was being processed and the time for delivery would be 27 minutes. 30 minutes later, I checked to track my order and it said, "Kay is on the way." The...
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Company wrote 0 private or public responses to the review from Oct 02.
#1371048
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Foodpanda - Food Panda is totally USELESS

Time and time again the lateness of foodpanda astounds. A 40 baht voucher to use the same useless service had absolutly no value. No phone number is given to complain and waiting for the useless chat functiion that can take 20 minutes for someone to answer. Absolutly ZERO value. Better off calling the restaurants directly.
Company wrote 0 private or public responses to the review from Sep 23.
1.5
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Advertised vs Delivered
Billing Practices
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#1363366
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Contact Foodpanda

Mailing Address:
Foodpanda GmbH
Foodpanda GmbH, Schreiberhauer Str. 30 Plot no. 82 A, Sector 18, Gurgaon, Haryana-122015
Berlin, 10317
Germany
Phone:
+493 054 445 9000
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It happened twice, order was not delivered and foodpanda customer care/ riders number was unreachable. However, the payment was done online. Even, no rely from their live chat support 24*7.
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Company wrote 0 private or public responses to the review from Sep 17.
Anonymous
Sharon

Same experience yesterday. App says 50 mins but after placing order it was changed to 63 mins. After waiting for 55 mins was told that restaurant cancelled. Was left without d...

1.0
#1357726
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