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Foodpanda - Worst experience

A guy named harshal picked up order from restaurant and didn't deliver Ridiculous
#1385227
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Today about 7.50pm, my family was crossing the road outside Ditjson Mall which was safe to cross. Suddenly a Indian guy riding a big bike carrying Panda delivery dash behind us at a very fast speed. We did not see him at the first place otherwise we will not cross....
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#1384009
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Foodpanda - Worst delivery service

I recommend you guys really close down. Your company is just a waste of time. People order and u guys accept, then later after waiting for more than an hour and a half, you just simply cancel. Like really stupid! Why do u accept from first place. Anyway shut down plz
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
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Value for money
Website
#1383930
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Foodpanda - Ordered cancelled after waiting for 1.5 hrs

My order was placed, accepted by restaurant and then cancelled by food panda after checking with there support team, for more than 1.5 hrs it was showing order as getting prepared, this is pathetic service, if there are any limitation in term of delivery then order should not be accepted so that one can look for other alternative
1.0
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Turnaround Time
#1383271
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Foodpanda - Bad service

Had to wait 1 hour for a late order before letting me know that the order was not properly submitted to the shop. Waste of time
#1382795
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First learn to coordinate with your own team and then serve the customers. No coordination at all. No proper updates Making the customers wait for 2 hrs and then cancel it. (4 times till now) If you cant deliver then tell it at that moment and cancel it rather than...
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1.0
I didn't like
  • Not delivered what promised
  • Super worst service
  • Failure to inform customer of their mistakes
#1381783
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have waited for almost 2 hours (estimated delivery time 43 min) and requested support team to cancel the order ( I don’t understand how in today’s world food panda can’t track or contact delivery person), please understand food panda is into service business and if you...
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1.5
#1379957
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my order was cancelled so many times and i got never refunded , This company is fraud and its looting money from people. In the name of refund you will never get your money back. . Its a simple formula if you are receiving MSG from your bank that your payment is...
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#1377936
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I have order on Foodpanda and after confirming the payment, I realised the date was entered wrongly. I chat with them immediately to try to amend or cancel the order. The online support staff managed to cancel the order for me. Then I asked when can I get the refund....
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#1377903
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Foodpanda - Horrible customer service and policies

Ordered a meal hours in advance, yet order was still late for 30minutes. Which by then I am not not in time to collect. After which order was cancelled by foodpanda with no charges. Little did I know that four days later the bill was deducted. After contacting customer service, no refund is possible since I did not submit a report on the day itself.
1.5
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1377872
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