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Foodpanda - Ridiculous customer service and lies

Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
I, like many have been usin food panda regularly. Disappointing and honestly useless customer service. Please see screenshots.
Company wrote 0 private or public responses to the review from Jan 21.
2.1
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1173429
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Foodpanda thailand
Three times these people screwed up the orders, their good at saying sorry but doing nothing to make things right, they made small meaningless refunds that DONT cover the cost of the problem. They never refund leaving the customer feeling screwed. They ask you to open...
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Company wrote 0 private or public responses to the review from Oct 27.
1.7
#1389706
Reply to reviews
I ordered the food supposed to deliver within 45 minutes. I kept checking on the map and the map showing my delivery soon and 1 min to go. Suddenly, my delivery was cancelled. And received an SMS saying "We couldn't find you at your address, so we had to cancel your...
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Company wrote 0 private or public responses to the review from Nov 15.
Anonymous
Notgointosupport

Speeding rider at pedestrian path way, accident waiting to be happen. I will boycott them untill they have a system to track speeding rider.

#1401000
Reply to reviews
I ordered to GreenBar via Food Panda as I thought they're the best amongst the options for delivery. The rider didn't go up my floor number, cancelled my order, didn't return the order to green bar and i already paid for it online. I talked to 2 rep via chat, one ended...
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Company wrote 0 private or public responses to the review from Sep 04.
Anonymous
Neha chachra

I am experiencing the same ,the status says it’s delivered ,but I have not received any order ,the restaurant manager raised his hand by saying that delivery is not their resp...

1.0
#1346372
Reply to reviews
I pre-ordered my food for 7:30pm at 5:45pm. Since they know my order ahead of time they should be able to meet the delivery time right? Nope. In the end the food was picked up at 7:26pm. At 7:40pm, I contacted the customer service and they ignored whatever I said, used...
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Company wrote 0 public responses to the review from Nov 21.
#1405561
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Foodpanda - Illegal rider
Foodpanda - Illegal rider
Foodpanda - Illegal rider
My front bumper has experienced huge hit by the clumsy food panda driver who admit wrong with no legal driving license on 2 July 2018. What worst is the rider has run away my car repair fee of around Rm200 ( spray paint and mould fee) which be promised to pay after...
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Company wrote 0 private or public responses to the review from Aug 10.
1.0
#1326615
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Foodpanda - Preordering is useless

Ordered way and way advance to ensure I got a group meal delivered in time for lunch. Asked for delivery at 11:45. At 11:20, i had to chat with someone from foodpanda to check if my order is on its way only to be told they had to check with the food service. And then tell me they will not accept my order. Useless preordering system. Add all expletives here.
Company wrote 0 private or public responses to the review from Nov 13.
3.2
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1399940
Reply to reviews
My order f5rv-zkz8 was made at 6.53pm on October 3, 2018, and despite as many as three chats, two tweets, my order did NOT materialise. Your customer support sucks, and the chat help is totally useless. There was no option to cancel the order either. This is...
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Company wrote 0 private or public responses to the review from Oct 04.
1.3
#1372791
Reply to reviews
It happened twice, order was not delivered and foodpanda customer care/ riders number was unreachable. However, the payment was done online. Even, no rely from their live chat support 24*7.
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Company wrote 0 private or public responses to the review from Sep 17.
Anonymous
Sharon

Same experience yesterday. App says 50 mins but after placing order it was changed to 63 mins. After waiting for 55 mins was told that restaurant cancelled. Was left without d...

1.0
#1357726
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Contact Foodpanda

Mailing Address:
Foodpanda GmbH
Foodpanda GmbH, Schreiberhauer Str. 30 Plot no. 82 A, Sector 18, Gurgaon, Haryana-122015
Berlin, 10317
Germany
Phone:
+493 054 445 9000
More
i ordered Nando chicken from foodpanda on 11 Sep at 1930 and until 2120 the food was still not delivered, i reported the problem to the helpdesk chat, the helpdesk cited riders were overwhelmed. But didn't foodpanda is aware of the situation and warn its customers...
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Company wrote 0 private or public responses to the review from Sep 11.
1.5
#1352362
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