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Foodpanda - Ridiculous customer service and lies

Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
Foodpanda - Ridiculous customer service and lies
I, like many have been usin food panda regularly. Disappointing and honestly useless customer service. Please see screenshots.
2.1
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1173429
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Foodpanda Hong Kong is Completely ***
Foodpanda Hong Kong is Completely ***
Foodpanda Hong Kong is Completely ***
Foodpanda Hong Kong is Completely ***
Sunday night family dinner. Ordered food panda, stated a 45 minute delivery time. 15 minutes after ordering we get a text message to say our food is delayed, expect delivery time in another 45 minutes. We wait for another 40minutes and we get a text and an email. YOUR...
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1.0
I liked
  • Concept
I didn't like
  • No compensations
  • Unmet promises
  • Dishonest reasons
#1249187
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Foodpanda - Food delay & soup all pour all

Foodpanda - Food delay & soup all pour all
Foodpanda - Food delay & soup all pour all
Foodpanda - Food delay & soup all pour all
Foodpanda - Food delay & soup all pour all
Disappointed as food delay around more than 30mins, n noodle soup all pour all in the plastic. I don’t know how to eat
2.3
Details
Staff
Turnaround Time
Website
#1296930
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Foodpanda - Delayed by almost an hour.
Foodpanda - Delayed by almost an hour.
Foodpanda - Delayed by almost an hour.
Two days straight, on June 3rd and 4th 2018, my food arrived late (Wing Zone on the 3rd, BK the 4th) by at least half an hour. The 4th June fiasco is THE LONGEST DELAY I have ever encountered in my experiences with the service. I literally yelled at the rider for being...
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1.5
#1271336
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On 15 June 2018, i placed an order via the Foodpanda app. Food ordered to heavenly wang (AMK Hub); 1. Curry Chicken Set with loaf and Hot kopicino 2. Mee Soto ala carte 3. Laksa set with butter sugar toast and iced teh Food arrived my place; 1. Mee Soto missing 2. Both...
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1.0
I didn't like
  • Lying to customer from foodpanda customer service
#1282256
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Foodpanda - Ridiculous customer service part 2

Foodpanda - Ridiculous customer service part 2
Foodpanda - Ridiculous customer service part 2
Foodpanda - Ridiculous customer service part 2
Foodpanda - Ridiculous customer service part 2
Foodpanda - Ridiculous customer service part 2
Foodpanda - Ridiculous customer service part 2
Foodpanda - Ridiculous customer service part 2
Foodpanda - Ridiculous customer service part 2
Part 2 of the customer service chat
#1173430
Reply to reviews
This is the copy of the chat. I think it doesn't need any additional comment : I ordered my food at 19:21. They said it will be delivered within 55 minutes. We are now 20:35, and the website says that I have to wait 43 minutes more. Are you serious ? Chat started Mah...
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Anonymous
Anonymous

FoodPanda never got back to me for their bad service. I deleted their app and will not order from them again.

RemarkableJackdaw
RemarkableJackdaw

Un-acceptable attitude

1.8
I didn't like
  • Drag on their mistakes and slow resolution
  • Service not as advertised
  • Pathetic service
#1280684
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Foodpanda - Twelve cupcake

Foodpanda - Twelve cupcake
Foodpanda - Twelve cupcake
Foodpanda - Twelve cupcake
Foodpanda - Twelve cupcake
Foodpanda - Twelve cupcake
This is what happened when i ordered from foodpanda twelve cupcakes at Bedok Mall via online order.intend to give as a gift to someone special.Look what happened when i rcvd from the rider..
#1256923
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Foodpanda - Order not received
Foodpanda - Order not received
Chat transcript with food panda for reference #3890141 i have ordered Chilli egg and palak panner from one of my locality i.e BTM 1st stage.Order id u3wx-zb7z . Even i have done the payment. i have waited for 10-15 mins for confirmation. later i got a call from one of...
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1.5
I didn't like
  • Its really a biggest mistake
  • And waste of money
  • No compensations
#1268097
Reply to reviews

Contact Foodpanda

Mailing Address:
Foodpanda GmbH
Foodpanda GmbH, Schreiberhauer Str. 30 Plot no. 82 A, Sector 18, Gurgaon, Haryana-122015
Berlin, 10317
Germany
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Foodpanda - Wrong item

Foodpanda - Wrong item
Foodpanda - Wrong item
Foodpanda - Wrong item
Contacted foodpanda service about wrong food delivery they will only offer you refund but not redeliver as they will tell you the store is uncontactable..
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1292925
Reply to reviews