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1.8
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Turnaround Time
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2 comments

This is the copy of the chat. I think it doesn't need any additional comment :

I ordered my food at 19:21. They said it will be delivered within 55 minutes. We are now 20:35, and the website says that I have to wait 43 minutes more. Are you serious ?

Chat started

Mah joined the chat

Mah

Hello XXX , thank you for contacting foodpanda. My name is Mah, I will be looking into the issue for you. Please give me some time to check.

Then, no more message from them, no delivery, no reimbursement, nothing.........

XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX

Review about: Foodpanda Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $1778.

Preferred solution: Full refund.

I didn't like: Late delivery, Pathetic service, Service not as advertised, Drag on their mistakes and slow resolution.

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Anonymous
#1504148

FoodPanda never got back to me for their bad service. I deleted their app and will not order from them again.

RemarkableJackdaw
#1500852

Un-acceptable attitude

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