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2.0

Too many horrible experiences that I got to voice it out. A few months back, I order 2 bowl of soup noodles and one Thai Milk Tea.

& when it is being delivered to me, to my shock every thing was toppled except for the Milk Tea. So I went ahead to contact the customer service officers and asked for a solution. I had to went through a lot of different customer service officer to be finally attended to. She clearly showed me no sign of empathy nor wanting to find a solution for me.

She did not offer me to deliver those which were toppled off. She went like "Ok, so the milk tea is ok right?, "Only the soup are toppled right?" What do you mean only the soup are toppled? BEST SERVICE IN TOWN EVER. Then she went to charge me for the drink and DELIVERY FEES?

$7++ for an EXTREMELY UNSATISFIED MEAL & FOR A MILK TEA ONLY WOW. Later on, there's a technical breakdown in the payment. It has been processed 4 same orders. I went ahead to call my bank and asked for information regarding this issue.

He told me: Only three of it, the payment has been successfully debited out of my bank account. However, Foodpanda managed to void one of it. So, there's another one that hasn't been voided. I went ahead to contact the officers again.

No one seems to be able to help me when though i gave them the serial numbers that has been debited out of my account and no refunds were made.

WORST SERVICE RECOVERY EVER. SAY GOODBYE TO MY UNJUSTIFIED MONEY LOL

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $19.

Preferred solution: Full refund.

Foodpanda Singapore Pros: Food, Diversity of food.

Foodpanda Singapore Cons: Way they handle consumers, Customer service, Super worst service, Bad service.

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